Design and File Requirements

• Designs should be provided in a compatible file format (e.g., .jpeg, .svg, .png).

• Files should be high-resolution and free of errors.

• Customers are responsible for ensuring the accuracy and completeness of their designs.

Material Selection

• Our woodworking projects may use various types of wood, including hardwoods, veneers, inlays, MDF, plywood, including but not limited to birch, maple, walnut, alder, and cherry.

• Customers should specify their preferred material when placing an order.

Engraving and Cutting

• Laser engraving and cutting services are performed using Xtool laser systems.

• The process involves selecting a design, configuring the laser for the material, and pushing the “Process” button to engrave or cut the material.

Ordering and Payment

• Orders can be placed through us directly.

• Payment methods include cash, check, credit or debit.

• Customers are responsible for ensuring payment is made in full before or at the time item/services are rendered.

Turnaround Time and Delivery

• Turnaround time may vary depending on the complexity of the project and the company’s workload.

• Customers will be notified of the estimated completion date and delivery schedule.

Quality Control

• Scuttlebutt Designworks has quality control measures in place to ensure accuracy and precision in their services.

• Customers should inspect their orders upon receipt and report any defects or issues to the company.

• No representation, warranty and/or guarantee is made with respect to the precise color, luster or appearance of finishes of any product.

• All of our products are handcrafted, and we make no representation or guarantee that any product will appear exactly as any other.

• Wood is a natural material. There will be variation, including knots, texture and grain variations. We can not control or guarantee the exact look of any board or product.

Cancellation and Refund Policies

• Cancellation policies are considered on a case by case basis.

• Refunds may be issued in cases where services are not rendered or are defective.

Contact Information

• Customers should contact Scuttlebutt Designworks, LLC at info@scuttlebuttdesignworks.com for general inquiries, orders, and issues related to laser engraving and woodworking services.

By using our services, customers agree to the terms and conditions outlined above. It is essential to review and understand the specific policies and procedures of Scuttlebutt Designworks, LLC before placing an order.